Will SmartPay (Prepaid Electric) Customers receive account alerts?

Yes, Customers can select what type of alerts they wish to receive and when to receive those alerts. GEUS recommends that these alerts not be scheduled before 7:00 am in order to receive the most up-to-date information.


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1. Will SmartPay (Prepaid Electric) Customers receive account alerts?
2. How often will SmartPay Customers see usage data?
3. When will SmartPay Disconnects occur?
4. When should I stop adding money to my emPOWER (Prepaid) Card that was used for the old system?
5. How will SmartPay Customers add money to their account?