GEUS Surge Protection Program

Don't be "zapped" by Mother Nature!

GEUS is proud to provide our electric consumers with the highest quality service that, in most instances, exceeds all standards. Sometimes, however, there are power disruptions that are beyond our control.

Lightning strikes can harm the appliances and electronic equipment you use in your home by creating power surges, brief increases in voltage that can enter your home through electric, telephone, and cable TV lines. Commonly available "outlet strip" surge protectors provide only marginal protection.

Now you can subscribe to the GEUS Surge Protection Program, a new value-added service that allows you to protect your home against damaging power surges for as little as $6.95 a month. Charges are conveniently included in your regular monthly utility bill.

Guaranteed Protection
The GEUS Surge Protection Program is backed by a powerful manufacturer's warranty. It guarantees repair or replacement of your equipment if the surge protection device fails to protect it from damaging surges, providing up to $5,000 per appliance and up to $2 million per household.

Surge Protection Packages

This Program provides four levels of protection, customized to safeguard your home.

Note: Microprocessor-based electronics (computer, TV, VCR, stereo receiver, CD player, etc.) are vulnerable to surges that start inside your home. To protect these devices, you need the "point of use" suppressors supplied as part of one of the GEUS plans. These plug-in suppressors have indicator lights to verify they are providing protection from surge damage through connection to a properly wired 3-prong outlet.

Basic Surge Protection System

• stops surges at your electrical meter
• defends all major motor-driven appliances including

  air conditioners
  water heaters
  refrigerators
  electric ranges
  washers/dryers

• uses a meter socket adapter leased from GEUS
  
• installation is free and only takes a few minutes
  
• $6.95 per month
  

Computer Surge Protection System

• includes all the protection of the Basic Surge Protection System
  
• provides a 2-outlet phone line surge suppressor
  
• for use with home PC, printer, or fax
  
• $12 per month

Home Entertainment Surge Protection System

• includes all the protection of the Basic Surge Protection System
  
• provides a 4-outlet cable line surge suppressor
  
• provides cable line protection for surges through your cable TV line
  
• for use with TV, stereo, or home theater
  
• $12 per month

Premium Surge Protection System

• includes all the protection of the Basic Surge Protection System
  
• provides a 2-outlet phone line surge suppressor
  
• provides a 4-outlet cable line surge suppressor
  
• safeguards appliances and computer/entertainment electronics in one package
  
• $18 per month

*Consumer's home must meet national electrical grounding standards and standards of GEUS and the City of Greenville.

To initiate Surge Protection for your home, call GEUS at (903) 457-2821, visit the Consumer Service Center at 6000 Joe Ramsey Blvd. in Greenville, or e-mail us.

Terms & Conditions

1. GEUS reserves the right to enter your property to install, operate, maintain and/or remove our surge suppressor equipment at your meter.

2. The meter-based surge suppressor remains the property of GEUS, and only our employees or representatives may install, operate, or remove it.

3. If any of the surge suppression products fail while you are covered by the GEUS Surge Protection Program and a power surge damages your electronic equipment or appliances protected by the product, LEA International, the manufacturer will:

a. As necessary, repair or replace (at its option) the suppressor within a reasonable period of time after you notify us of the failure.
b. Pay for repair or replacement (at its option) of your standard electrical or electronic equipment and appliances damaged because of the system failure, up to the fair market value of the equipment/appliance, which shall in no event exceed the total amount of $5,000 per appliance, $2 million per home for appliance damage. It reserves the right to approve any replacement you choose.

4. The GEUS Surge Protection Program warranty covers standard electrical and electronic equipment.

Standard electrical equipment is covered by the warranty that accompanies the Meter-Based Surge Suppressor, and is defined as any indoor appliance with primarily electrically operated mechanical components, such as refrigerators, clothes washers, central vacuum systems, conventional ovens, clothes dryers, heating/air conditioning units, power tools, coffee machines and other small appliances, and direct-wired spas, microwave ovens and garage door openers. In addition to the Meter-Based Surge Suppressor, electronic equipment must also be properly connected to Plug- in Surge Suppressors in order to be covered by heir warranty, and are defined as any appliance with extensive electronic circuitry and components, such as solid-state televisions, VCRs, modems, CD players/stereo systems, answering machines, security systems, cable TV tuners, personal computers, microwave ovens, electronic game systems, fax machines and word processors. All equipment must be operated in accordance with manufacturers specifications. Use of the Plug-in Surge Suppressors with adapters or extension cords voids the warranty.

5. You must notify LEA International, through GEUS, of damage to appliances due to suppressor failure within 30 days of the failure in order to be eligible for the repair or replacement benefit. Return any failed plug-in suppressor to GEUS and it will be forwarded to LEA International for repair or replacement.

6. The warranty does not include medical or life support equipment.

7. If the Safety Surge Protection Plan service is terminated by either party, and the suppressor is left at your meter, there is no liability related to the suppressor after termination.

8. Except for the LEA International warranty for the GEUS Surge Protection Program, which provides for the repair or replacement benefit of the fair market value of the equipment/appliance, in no event to exceed $5,000 per appliance and $2 million per home for appliance damage because of a suppressor failure, we disclaim all liability and make no warranties of any kind to you.

9. The LEA International warranty begins on the date of installation of your Meter-Based Surge Protector and plug-in suppressors. The warranty remains in effect as long as your lease payments are current. Lease payments more than 60 days in arrears will terminate coverage.

Greenville's Community-Owned
Electric, Cable TV & High Speed Internet Provider

6000 Joe Ramsey Blvd.
Greenville, Texas 75402
(903) 457-2800
Fax (903) 457-2893