We at GEUS Cable and Internet owned by the Citizens of Greenville
have always been committed to our customers/neighbors and their equal
open access to the Internet within the bounds of the law. Our commitment
extends to the privacy of our customers and protection of their personal
information unless confronted by a validated request by a legal entity.
In compliance of the FCC Net Neutrality order the following information
outlines our current policies and operating parameters, so you the customer
can make a quality decision regarding your choice of Internet providers.
Cable and Internet Manager
Net Neutrality - Summary
On December 21, 2010, the FCC adopted an Order imposing “Open
Internet” or “Net Neutrality” rules on wireline broadband
providers (“Open Internet Order”).
Specifically, the FCC adopted three “high-level” rules:
transparency, no blocking, and no unreasonable discrimination. The
“no blocking” and “no unreasonable discrimination”
rules are to be applied consistent with the principle of “reasonable
network” management.” According to the FCC, the new rules
are designed to “preserve the Internet as an open platform enabling
consumer choice, freedom of expression, end-user control, competition,
and the freedom to innovate without permission.”
The Net Neutrality requires broadband providers to disclose the network
practices, performance characteristics and terms and conditions of their
Network Management Practices:
GEUS has chosen not to refuse any type of lawful network traffic. GEUS
supports quality of service for voice over Internet protocol. In the interest
of reasonable network management, during periods of extremely high traffic
(80% of total maximum system traffic) a weighting factor is added to peer
to peer traffic, not to stop or redirect such traffic but to slow it without
rendering it unusable to allow all customers to pursue their own Internet
1. GEUS supplies Internet by a shared hybrid fiber coax network and our
service packages are described using Caps by maximum upload and download
speeds in mbps. GEUS has designed and manage the system making every effort
to deliver advertised speeds but these performance numbers can and will
vary with a number of factors to include but not limited to:
- GEUS network data network traffic congestion.
- Customer network congestion
- Congestion outside the GEUS network at a backbone level or website
2. Service Descriptions:
3. System Speed performance: we have tested our sites using http://speedtest.net/
during the peak times between 7pm and 11pm and report the following results
for the week of November 18, 2011. Using a laptop connected wired and
or wirelessly to the GEUS network.
- Address 1: Residential Service
- Address 2: Residential Service
Links to independent web sites that can track our system performance.
- GEUS Speed Test to the furthermost edge of the GEUS controlled Network:
(We are currently working on this capability)
The FCC has in place a process for customers to bring potential formal
or informal complaints regarding open Internet violations to the Commission
via a formal or informal complaint. This process is described at http://www.fcc.gov/guides/filing-informal-complaint.