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GEUS Billing

 

New! Now you can pay your GEUS bill online for fast, easy payment!

Payment for GEUS services can also be made by mail through the City of Greenville Utility Department envelope supplied with your utility bill or at our convenient drive-thru customer service location.

Payment

Payment for billed electric service is due upon receipt. Your bill is past due 15 days from the billing date. If a payment is received after 5 p.m. on the 15th day, a 5% late penalty is charged. Payments can be made online, by mail in the envelope provided, or at the GEUS service center on Wesley Street.

You can use your Mastercard, VISA, Discover, or other Novus credit card for utility payments. Online bill payment also allows you to set up an automatic bank draft to pay your bill. There is no extra charge for credit card or bank draft payment.

Bill Payment Options


GEUS Service Center
Drive Thru Location

GEUS Customer Service Center
903.457.2800
Fax: 903.454.9249
2810 Wesley Street
Greenville, TX 75401

Lobby Hours: 8 a.m.- 5 p.m. Monday-Friday
Drive-Thru: 8 a.m.- 5:30 p.m. Monday-Friday
Drive-Thru open until 6 p.m. on Thursday

 



New Service

Call 903.457.2800 to subscribe to GEUS high speed Internet service or GEUS cable TV service. You may also print the service application below and bring it to the GEUS Customer Service Center, 2810 Wesley St. or fax it to 903.454.9249.

New electric service requires two forms of identification, a lease agreement and a service deposit. You may fax your ID and credit card number with the application or, if you prefer, fax your ID and call 903.457.2800 to submit your credit card number by phone. If you prefer, you may bring the information to our customer service center.

Printable applications for utility service

(click here for your free Acrobat Reader for pdf files)

 

Re-Reads and Meter Tests

If you think your meter has been read incorrectly, you can request that it be re-read. If the meter was misread the first time, there is no charge for the first request.

You will be charged for more than one re-read in a year. Begining with the second re-read, there is a $5 fee if the reading is correct.

You may also have your meter replaced. If testing shows the pulled meter is in proper working order, you will be billed $15 for meter replacement. If the old meter was defective, there is no charge.

 

 

 

New Utility Bill Design

No new charges will be added to your bill. We simply want to be more transparent by providing our customers with more detailed bills.

View Sample Bill

 

How to read your utility Bill

 

If you have questions about your bill, or need billing assistance, contact our customerservices@geus.org at 903. 457.2800.

Online billing allows you to make fast, easy payments. You can:

  • Manage and pay multiple accounts with a single login.
  • Access up to 13+ months of billing and consumption history.
  • Sign up for Paperless Billing.
  • Save your payment information.
  • Schedule automatic payments.